Prescriptions at College Way Surgery
You can request a repeat prescription online, by phone, by person or by post.
Find out how to order online, how much prescriptions cost and how your local pharmacist can help you without having to see your GP.
How to order a repeat prescription
You can request a prescription through the NHS App or via one of the alternative methods below. You will need to choose a pharmacy to prepare your prescription and collect your medication from.
Other prescription request methods
Patient Access
You can request a prescription through Patient Access if you hold an account and wish to use this service.
If you do not already use Patient Access we would recommend instead using the NHS App as this is easier to use and we can support you better.
Online consultation
You can request an online consultation by visiting our Online Consultations page and following the instructions.
Telephone
This service is open between 10.30am & 12.30pm, Monday to Friday though 01823 256880. The lines are very busy on Mondays and we would advise calling later in the week.
Voicemail
This is open 24 hours a day and can be accessed by telephoning 01823 256880 and following the instructions.
By hand
Post request in the College Way Surgery post box at the main entrance.
By post
Send your request to us including a self-addressed envelope.
Nominating a pharmacy
When you order a repeat prescription online, you will have to nominate a pharmacy to prepare your prescription and for you to pick it up from.
You can nominate a pharmacy by using the NHS App or logging into the NHS website using a web browser. A high street pharmacy is where you collect your prescriptions in person. If you have chosen an online-only pharmacy, then they will send your prescription in the post.
If you order your prescription online:
- You will no longer need to collect paper prescriptions from our surgery.
- Your nominated pharmacy will have your prescriptions ready to collect until you change or remove them.
For more information about nominating a pharmacy, visit the Nominate a Pharmacy page on the NHS website.
How your pharmacy can help
Pharmacists are qualified healthcare professionals who can help you with minor health concerns. They can offer medical advice and over-the-counter medicines for minor illnesses like coughs, colds, tummy problems and aches and pains.
For symptoms that are more serious, we suggest visiting your GP or nurse. You can find out more by going to our Appointments page.
Prescription charges
The Government provides help for those who have difficulty paying NHS prescriptions. You can find out more about whether you’re entitled to support from the Government on the NHS Prescription charges page on the NHS website.
More information and advice about NHS England prescription charges are on the Who can get a free prescription page on the NHS website.
Questions about your prescription
We are available to help with any problems about your prescription. Contact us if you are having problems with:
- Ordering repeat prescriptions
- Your pharmacy
- Out of stock items
- General concerns about your medication.
You can call us on 01823 259 333.
You can also find more information about prescriptions on the NHS website.